Account & Billing FAQ
How much does PeopleLooker cost?
When you visit PeopleLooker for the first time, you should be brought to a page with our latest sign-up deals and special offers.
PeopleLooker’s mission is to provide affordable and easy access to public records. In the past, access to public records was confusing and expensive. PeopleLooker aims to disrupt this trend by providing not only an affordable pricing model but also helpful customer service along the way. We are always offering different deals and pricing options in order to best fit our customers’ needs. Whether you sign up as a pay-as-you-go customer and purchase reports as you need them, or sign up for a subscription plan, we never want you to ask yourself “if it’s worth it” to run a search.
If you have questions about specific pricing, please don’t hesitate to call us at 1-800-592-7153.
What does my account come with?
If you’ve signed up for a paid subscription, you have access to a limited number of reports each month! These can include, when available: names and aliases, relatives and associates, address histories, property reports, phone numbers, email addresses, criminal records and convictions, and much more. If you’ve signed up as a pay-as-you-go customer, you always have the ability to log in and view the reports you purchased and the option to purchase additional reports. You also have an opportunity to check out some of our premium services for an additional purchase, such as PDF Downloads, depending on the information you need.
Do I have to sign up again for PeopleLooker when my subscription is up?
You don’t have to sign up again; your membership will be automatically renewed to the same term until you cancel. If you cancel, your account will remain active for the remainder of your paid term. Your subscription will not be renewed after that term expires. Should you wish to come back in the future, we’ll be happy to have you! You can always log back into your canceled account to view the reports you ran previously. You’ll also have the option of reactivating your subscription.
What payment methods does PeopleLooker accept?
PeopleLooker accepts U.S. issued Visa, MasterCard, Discover and American Express cards. We also offer PayPal, Google Pay, Apple Pay and Venmo as payment options.
What if I don’t have a credit card?
We offer PayPal, Google Pay, Apple Pay and Venmo as payment options on our sign-up pages for those customers who don’t wish to use a credit card. Don’t use any of those payment options? Then you may want to check out our app for Android. You also have the option of purchasing a subscription, through the app, billed to your Google Play account.
How can I update my billing information?
You can add another credit card, debit card or PayPal account to your PeopleLooker account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your PeopleLooker account.
How do I view my purchased reports?
PeopleLooker makes it easy to view previously purchased reports regardless of your membership status. Simply log into your account and click “My Reports” on the top menu.
Am I still charged if the person I search does not have a criminal record?
Yes, you are charged for your report regardless of whether your search subject has a criminal record or not. We charge for searching public records to confirm this for you.
How will a PeopleLooker charge appear on my credit card bill?
Payment might appear on your bank statement with our toll-free number 1-800-592-7153 as the following:
- PL PEOPLELOOKER.COM
I see a charge for PeopleLooker, why are you charging me?
Someone signed up for our service and chose to become a PeopleLooker member. If you feel this was done in error or was unauthorized please contact us at [email protected] or at 1-800-592-7153. If our company name still doesn’t ring a bell, you may want to ask your family members. Usually, someone who is associated with you placed this order, such as family or friends. Often someone in your office or family might have been using our service.
I was billed but don’t have an account- Authorizations
When you attempted to sign-up, your card was authorized for the amount of the subscription you selected. When your sign-up did not go through, we did not process this amount as a charge.
You may see a pending transaction for the amount. This is only an authorization and will automatically drop off of your statement within a few business days.
Can I get an invoice for the charges?
If you need billing or invoice details please send an email to [email protected] or contact us toll-free 1-800-592-7153.
How do I cancel my account?
PeopleLooker provides hassle-free cancellation in many easy ways, including:
- Cancel online by simply emailing [email protected];
- If you are logged in, click Contact Us, and then select “Cancel My Account”;
- Cancel using Online Chat;
- Cancel using our Contact Us form by providing your 9-digit membership ID or the email address you signed up with. We’ve pre-populated the message with a request to cancel;
- Simply call our customer service line anytime at 1-800-592-7153 and have your 9-digit membership ID handy.
If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at [email protected] or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your PeopleLooker account.
How do I cancel my app subscription?
Subscribed through Apple Store
If you purchased your PeopleLooker subscription through the iOS app, your subscription is managed by Apple. Apple requires that you cancel your subscription through your Apple ID account. You can follow these steps to cancel your subscription:
- On your device, open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the active PeopleLooker subscription.
- Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
For more information and screenshots of these steps, please see https://support.apple.com/en-us/HT202039. If you need assistance with this process, please contact Apple.
Steps to cancel (iPhone or iPad):
- Open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription that you want to manage.
- Tap Cancel Subscription. If you don’t see Cancel, the subscription is already cancelled and won’t renew.
Subscribed through Google Play
The user can cancel the subscription by opening the Google Play app, tapping Account, then selecting Subscriptions and finally tapping the Cancel button.
When a user cancels the subscription, the user will still have access to the product until the current paid period expires.
Uninstalling the app will not automatically stop the subscription. The user must follow the described process to properly cancel the plan.
Steps to cancel (phone or tablet):
- On your Android device, go to your subscriptions in Google Play.
- Select the subscription you want to cancel.
- Tap Cancel subscription.
- Follow the instructions.
How can I get a refund?
If you are unhappy with our service or the data we provided and would like to request a refund, please call our Customer Care line at 1-800-592-7153 or email us at [email protected]. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.
Also please note the following general guidelines regarding our refund process:
- Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
- If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.
- For charges made through Google Play, you must request a refund through Google. Please see: Google Play Refunds.
What are Chargebacks?
A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for.
Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction.
Canceling a chargeback and getting a refund
If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you.
If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that chargeback within 10 days, depending on your bank. Canceling the chargeback and requesting a refund instead will speed up the process, avoiding long term resolution periods for the banks.
Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, please visit our FAQ section or contact us at 1-800-592-7153 or send us an email at [email protected]
I have ideas on how to improve PeopleLooker, what should I do?
Tell us, of course! As most of our active members will notice, we make improvements to our service on almost a daily basis and we love hearing new ideas from our current members. Please always feel free to send an email to [email protected] or call us at 1-800-592-7153 and let us know how we can improve.