Account & Billing FAQ
How much does PeopleLooker cost?
When you visit PeopleLooker for the first time, you should be brought to a page with our latest sign-up deals and special offers. You can also view our current pricing.
PeopleLooker’s mission is to provide affordable and easy access to public records. In the past, access to public records was confusing and expensive. PeopleLooker aims to disrupt this trend by providing not only an affordable pricing model but also helpful customer service along the way. We are always offering different deals and pricing options in order to best fit our customers’ needs. Whether you sign up as a pay-as-you-go customer and purchase reports as you need them, or sign up for a subscription to unlimited reports, we never want you to ask yourself “if it’s worth it” to run a search.
If you have questions about specific pricing, please don’t hesitate to call us at 1-800-218-3309.
What does my account come with?
If you’ve signed up for a paid subscription, you have access to run unlimited background reports! These can include, when available: names and aliases, relatives and associates, address histories, property reports, phone numbers, email addresses, criminal records and convictions, and much more. If you’ve signed up as a pay-as-you-go customer, you always have the ability to log in and view the reports you purchased and the option to purchase additional reports. You always have the option to upgrade to an unlimited subscription. You also have an opportunity to check out some of our premium services for an additional purchase, such as a Court Runner upgrade, depending on the information you need.
Do I have to sign up again for PeopleLooker when my subscription is up?
You don’t have to sign up again; your membership will be automatically renewed to the same term until you cancel. If you cancel, you’ll enjoy unlimited reports for the remainder of your paid term. Your subscription will not be renewed after that term expires. Should you wish to come back in the future, we’ll be happy to have you! You can always log back into your canceled account to view the reports you ran previously. You’ll also have the option of reactivating your subscription.
What payment methods does PeopleLooker accept?
PeopleLooker accepts U.S. issued Visa, MasterCard, Discover and American Express cards.
What if I don't have a credit card?
We offer PayPal as a payment option on our sign-up pages for those customers who don't wish to use a credit card. Don't use PayPal? Then you may want to check out our app for the iPhone (available from the App Store) or Android (available from Google Play). You also have the option of purchasing a subscription, through the app, billed to your iTunes or Google Play account.
How can I update my billing information?
You can add another credit or debit card to your account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “edit account info” on the bottom right hand corner and select “edit payment info.” Enter the credit or debit card details and billing information of the new card to add it to your account.
How do I view my purchased reports?
PeopleLooker makes it easy to view previously purchased reports regardless of your membership status. Simply log into your account and click “My Reports” on the top menu.
Am I still charged if the person I search does not have a criminal record?
Yes, you are charged for your report regardless of whether your search subject has a criminal record or not. We charge for searching public records to confirm this for you.
How will a PeopleLooker charge appear on my credit card bill?
Payment will appear on your bank statement as BVD*PeopleLooker.com with our toll-free number 1-855-904-5565.
Charge on statement may also appear as:
- BVD PeopleLooker com
- BVD PeopleLooker
I see a charge for PeopleLooker, why are you charging me?
Someone signed up for our service and chose to become a PeopleLooker member. If you feel this was done in error or was unauthorized please contact us at [email protected] or at 1-855-904-5565. If our company name still doesn't ring a bell, you may want to ask your family members. 95% of the time someone who is associated with you placed this order, such as family or friends. Often someone in your office or family might have been using our service.
Can I get an invoice for the charges?
If you need billing or invoice details please send an email to [email protected] or contact us toll-free 1-855-904-5565.
How do I cancel my account?
PeopleLooker provides hassle-free cancellation. Simply call our customer service line anytime at 1-855-904-5565 and have your 9-digit membership ID handy. If you need additional assistance, our support team is available on weekdays from 8:00 AM to 10:00 PM Eastern Time, and 10:00 AM to 8:00 PM Eastern Time on weekends. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at [email protected]. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your PeopleLooker account.
How can I get a refund?
If you are unhappy with our service or the data we provided and would like to request a refund, please call our Customer Care line at 1-855-904-5565 or email us at [email protected]. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.
Also please note the following general guidelines regarding our refund process:
- Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
- If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.
- For charges made through iTunes, you must request a refund through Apple. Please see: Request a refund for an App Store or iTunes Store purchase.
I have ideas on how to improve PeopleLooker, what should I do?
Tell us, of course! As most of our active members will notice, we make improvements to our service on almost a daily basis and we love hearing new ideas from our current members. Please always feel free to send an email to [email protected] or call us at 1-800-218-3309 and let us know how we can improve.