Frequently Asked Questions

A privacy-friendly public record search engine doesn’t need to be an oxymoron. Whether you’re concerned about the information you provide to PeopleLooker or searches you conduct, or you’re curious about what public information on yourself might turn up, PeopleLooker always respects your privacy. PeopleLooker’s full privacy practices are contained in our privacy policy, but this FAQ will give you an idea of how we treat your information. If this FAQ does not answer all of your questions, please feel free to contact us at [email protected].

What is PeopleLooker?

PeopleLooker helps you find information on people that you may struggle to find elsewhere.

It offers fast, affordable and simple access to help find out more about potential roommates, look up family and friends you’ve lost touch with, check out someone you’re dating or even look up yourself.

It is a website that provides a searchable database of aggregated public records. You can search a name on the site to locate addresses, phone numbers, relatives, court records, and much more. You can also run searches on addresses, phone numbers and email addresses. All searches are run by you in your account, once you sign up for an account.

PeopleLooker makes the process easier: allowing our customers access to a wealth of public information that comes from numerous sources, simplifying people search and making it both easy and affordable.

We understand that many of our customers are unfamiliar with public records searches. That is why we offer live customer support services, 7 days a week.

If you have questions about the process or simply need help, you can call us, toll-free, at 1-800-592-7153, 6:00am - 11:30pm. Or you can email us at [email protected].

Our highly trained customer service representatives can help you with any questions you may have, ensuring you get the most out of your use of our services.

How Does PeopleLooker Use Information it Collects When I Sign Up?

There are many companies out there that offer background check services. However, at PeopleLooker our customer-focused and customer-driven approach to people searching services sets us apart from the competition. First, we avoid the bait-and-switch approach that some of our competitors use. Many of our customers have told us about attempting to use other services for free or low-cost background checks, only to be informed that information is available for a higher price.

What Can I Use PeopleLooker For?

There are countless ways you can use PeopleLooker. This includes checking out people you meet on online dating websites, trying to locate old friends, and learning more about those in your or your family members’ lives. You can also use PeopleLooker to see what information is out there on yourself. You can use PeopleLooker to find out who called your phone, research property, or find a person’s public social networking profiles.

What you can’t do is use PeopleLooker to determine a person’s eligibility or suitability for employment, insurance, credit, loans, education, housing, or other similar purposes. Using PeopleLooker information in these ways violates both our Terms and Conditions and the law, and can lead to possible criminal penalties. We take this very seriously, and reserve the right to terminate user accounts and/or report violators to law enforcement as appropriate.

If you are still not sure whether your use of PeopleLooker is OK, please visit PeopleLooker Permitted Uses. In addition, we encourage you to review our complete Terms and Conditions, which provide the final say on how you can use information from PeopleLooker, or to contact us at [email protected].

Need to Opt-Out? We Make it Easy

If you see your information in our people search results, and don’t want it to show up any more, no problem. PeopleLooker offers you the ability to remove this information from our people search results by following our easy instructions. Sometimes, however, different information about you might appear because it can’t conclusively be associated with the information you previously opted out – you can opt out this information too. We try to be as transparent as possible about how this works. For detailed information about our opt-out process, please read our Opt-Out Instructions or contact us at [email protected].

Can I Search People from Other Countries?

PeopleLooker does not offer the ability to search records pertaining to the international community. Our services only provide information on US-based people.

Is Anyone Notified I Am Searching for Them?

All of PeopleLooker reports are confidential. The person you are searching for is not notified.

How to reset password?

If you have have forgotten your password, just click the Forgot password link from the login page on our site or mobile app. You will be prompted to provide the email address associated with your account. Within moments, you should then receive an email with a link that will allow you to reset your password.

If you do not receive the email, or you continue to have trouble logging in, please call PeopleLooker Customer Care at 1-800-592-7153, and we will be happy to assist you with logging in.

If you have any additional questions, please contact us at 1-800-592-7153 or at [email protected]

How do I access the login page? It’s not on the main website

If you are an existing member you can visit www.peoplelooker and click the “LOG IN” button in the upper-right corner of the screen.

Alternatively, you can also use this URL to go directly to the Log In page: https://www.peoplelooker/app/login/

Then you will need to enter the email address you used to sign-up to PeopleLooker and your password.

Depending on your browser settings, you may be automatically logged in OR your browser may auto-fill your email and password.

How do I cancel my account?

PeopleLooker provides hassle-free online cancellation in many easy ways:

  • For best results, login to your account
  • Once logged in, click Contact Us, and then select “Cancel My Account”;
  • Or you may chat with a support agent by clicking “Chat With Us Live” in the footer;
  • Or you may cancel using the Contact Form linked in the “My Account” page, providing your 9-digit membership ID if you have it handy and clearly indicating your wish to cancel. We’ve pre-populated the message with a request to cancel.
  • If you are not logged in, you can call our customer service line anytime at 1-800-592-7153 and have your 9-digit membership ID handy. You may also cancel online by simply emailing [email protected], or using the contact form.

If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at [email protected] or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your PeopleLooker account.

Your subscription to PeopleLooker includes more than searching people reports - it also includes access to Property, Phone Number and Email

All included search types are located at the top of the page (in the header).

For People Searches:

To use PeopleLooker’s People Search, select the ‘People’ option at the top of the page and provide as much information as you can to help us search the person you are looking for. Alternatively, you can also search for people at a specified address.

For Phone Searches:

PeopleLooker’s Phone Search is a reverse lookup service - provide a phone number and PeopleLooker may return the potential owner of that phone number along with other relevant information about that person or company. This includes typical phone numbers and 1-800 numbers.

For Email Searches:

The Email Search works much in the same way as the Phone Search - provide an email address and PeopleLooker may return the potential owner of that email address along with other relevant information about that person or company.

For Property Searches:

Property Search tool includes the ability to search information on almost any property, find properties for sale, and search for pre-foreclosure properties.

Tips on searching

To find what you’re looking for, it’s important to provide accurate and precise information. We’ve got some tips for your people, address and vehicle searches!

For People Searches, simply enter the person’s first and last name into the search bar. If you get lots of results, you can add additional criteria, such as the State (or City and State) where you last know the person to have lived, or an age range.

Similarly, when scrolling through the results, look for know places of residence to help identify the correct search result.

Within moments, you’ll get a list of potential matches to help you try and find the person you’re looking for along with additional information. Simply select the best match and click “View Person Report”

When conducting an address search, please provide the street address, city, state, and zip of the property you are interested in. PeopleLooker provides real-time autocomplete which displays as you are entering your search details - clicking on the verified address prompt will help ensure you are finding what you are looking for.

Are my searches private?

Yes, searches are private. Your search history is only viewable if you log into the platform, and should only be accessed by you, the owner of the account.

Similarly, you cannot find out who has searched for you.

Where does the information from each section come from, in general? How far can you go back for the results?

Why no results?

PeopleLooker partners with a number of publicly available data providers as well as 3rd party providers of specialty data to generate the most comprehensive sets of data and information to help you find what you are looking for.

PeopleLooker is an easy-to-use website with a collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

Sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

If you haven’t already, we encourage you to check out the Monitoring feature, which you can activate on up to ten reports you have run. Once Monitoring is activated, you will be notified as soon as we receive any new information in that report, such as a new phone number, address or even court record.

How far can you go back for the results?

This data is often updated regularly but each provider has different capabilities when it comes to historical data. Due to the broad range of data sources we employ, not all data has the same historical timeframe.

What searches can you do? What’s included?

If you’ve signed up for a paid subscription, you have access to a limited number of reports each month! These can include, when available: property reports, people reports, phone number reports, email reports.

When I look myself up there is a lot of people with my same name. Why is that?

PeopleLooker’s People Search includes records from across the country - if you see more than one record available, it means that our database has records for multiple people with the same name. Additional information in the search results, such as relatives and known locations can also help you identify the correct search result.

Where does the unclaimed money come from how to get it?

Unclaimed money, also called unclaimed property, is money that is held by the state after the rightful owner fails to collect it, typically within the period of a year. There are many reasons why there may be money that you have not yet claimed: switching bank accounts, moving, and overpaying a bill are just some of the common reasons why money that is rightfully yours may not have been able to be returned to you.

Your state of residence may be holding your unclaimed money for the following reasons:

  • Overpaying a bill, then relocating: The state will collect and safeguard your money if a company cannot locate you or doesn’t know your new address.
  • Switching bank accounts during a move.
  • Bank failures.
  • Unpaid wages or unclaimed pensions.
  • Tax refunds: If your refund was unclaimed or undelivered, the state may keep it until you claim it.
  • Inheritance: The state may safeguard your inheritance if you do not claim it.

The average amount of money unclaimed by an individual tends to be between $50 to $100.

With PeopleLooker, the only information you need to search for any unclaimed funds is your first and last names and the state you believe may be holding that money (which may be the state you currently reside in or any state you previously lived in). If you find unclaimed money associated with your name, PeopleLooker will try and redirect you to the applicable, official state website to start the claims process, which is typically free.

PeopleLooker offers an easy way to search for unclaimed money in different states from one website. However, once you are ready to file a claim, each state has their own claims process that may vary in complexity. To file a claim that unclaimed money is yours, you may have to consult your state’s laws and regulations — each state has its own rules on how to retrieve this money, such as whether or not you can do it online, or if you have to do it by mail. You will also likely have to prove that the money is yours by presenting a form of identification.

The time it will take to get your money depends on the state. Some states can process claims in as little as 2 weeks, whereas others may take as long as 6 months. For more detailed information, you may want to inquire about the timeline and whether or not you will be able to check up on the status of the claim online.

Can I see text messages?

No, we do not provide reports with text messages. However, you can search for a phone number to see more information about who the message may be coming from.

If there is a report for me does this mean I am a criminal?

The existence of a PeopleLooker People Search report does not indicate that an individual is a criminal. PeopleLooker People Search reports provide an array of publicly available information, including available contact information, photos, age, relatives, associates, assets, job and education history, as well as digitized criminal and traffic record information.

Do you offer 1 time searches?

No, we do not offer 1 time searches on PeopleLooker.

How to upgrade

To upgrade, please go to the upgrade page. If you aren’t satisfied with the available plan options, you can select the custom plan link at the bottom of your screen when logged in or contact our customer service team and one of our dedicated account reps would be happy to help you choose the best plan for you.

How to get custom plans

All of our plans are flexible and allow you to change or cancel your subscription whenever you want. If you want to cancel, then simply reach out to our friendly customer service team and we’ll cancel your subscription quickly and painlessly.

To upgrade, please go to the upgrade page. If you aren’t satisfied with the available plan options, you can select the request custom plan link at the bottom of your screen when logged in or contact our customer service team and one of our dedicated account reps would be happy to help you choose the best plan for you.

How many reports have I run?

If you are interested in seeing how many reports you have run during the current billing cycle, you can find this information by:

  1. Select the MENU option at the top of the page, on the right side of your screen
  2. Select MY ACCOUNT
  3. At the top of the MY ACCOUNT page, you’ll see how many reports you have run and how many reports are included with your subscription

If you are in need of additional reports, please select the UPGRADE PLAN option and select the option that best suits your needs.

When does my report limit renew?

  • Your monthly report limit will renew each month of your plan’s term. For example, if you signed up on a monthly plan on January 10, your report limit and plan would renew on February 10.
  • If you signed up for a 3 month plan on January 10, your report limit would renew each month on the 10th (February 10, March 10) and then your entire plan would renew on April 10 (i.e. you would be billed on April 10 to begin another 3 month plan period).
  • Report counts don’t roll over month over month. Each month your report limit should renew on the renewal date

“I was doing a survey site and it said to claim my reward but now I’m being charged. Why is that?”

We collaborate with many affiliates that provide consumers with referral incentives. These incentives are directly handled and administered by each individual affiliate. Please contact the original affiliate you signed up with regarding any incentives that may be due to you.

Is there a lien on my/this address?

To find lien information about a property:

  1. Conduct an ADDRESS REPORT search on the property by searching the address
  2. View the ADDRESS REPORT
  3. Scroll down to the LIENS section of the report (or if you are on viewing the site on computer, click on the PROPERTY VALUE link on the left side of the page)

This section of the report will display lien information.

Can I see the estimated value of my property?

To search the estimated value of a property:

  1. Conduct an ADDRESS REPORT search on the property by searching the address
  2. View the ADDRESS REPORT
  3. Scroll down to the PROPERTY VALUE section of the report (or if you are on viewing the site on computer, click on the PROPERTY VALUE link on the left side of the page)

This section of the report will provide you with estimated property values.

Why can’t I find the apartment building I am looking for?

At PeopleLooker, our goal is to provide our customers with the most accurate and comprehensive property information. However due to way our data is sourced, sometimes there are gaps in it. Apartment buildings are one example: Some apartment buildings have multiple addresses associated with a single location and in some of these situations, our data providers do not differentiate between the two. This is something PeopleLooker is working on and we hope to have what you are looking for in the near future.

If you happen to find an address that does not exist in our database, please let us know and we will do our best to include it in the future.

Phone: 1-800-592-7153

Email: support@peoplelooker

Have Any Additional Questions?

Our customer support teams handle all email requests and would be happy to help you further. Email [email protected] or call 1-800-592-7153 during normal working hours. Contact us.

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